HOTS is a business management training simulation, run on a computer network and based on the redevelopment and management of a large hotel. The complexities and service sensitivities of a hotel scenario have made the program a preferred training choice in many service sectors, including tourism, retail, banking and insurance. The service-specific management concepts brought out in the HOTS simulation are also highly relevant to firms in the manufacturing sector, where HOTS is becoming increasingly popular. They are located globally with a London office in the UK.