Call Centre Management Software Suppliers

d your customers before we consider the most appropriate solution ensuring that your contact centre becomes an efficient and cost effective investment

and Industrial supplies) Marketing Management, Transport Logistics, Finance, Insurance and Investments.

tions, Installation & Service Level Agreements, Mobile & Blackberry solutions, reduced landline call rates, non-geographic numbers, structured cabling & networking, and a complete portfolio of data services. Redstar has strategic partnerships in place with key manufacturers and suppliers, ensuring Redstar are able to offer the most leading edge technology and service solutions. We only work with and employ highly trained and professional individuals who are committed to delivering the most advanced and sophisticated solutions to ensure your business communicates and runs as smoothly as possible.Our consultants will take into account all of your requirements and set criteria and make sure that the solution they offer will suit your businesses technology needs.

urers and developers. The innovative tools from Rocket provide easy access to rich information and can help you capture best practices, help improve business processes and better support your employees and business partners across your entire supply chain. Through our Contact centre solutions, you can deliver new levels of personalisation and convenience quickly, consistently and accurately. Your enterprise can use these solutions to facilitate customer experiences that can lead directly to increased business performance.

omer calls during your busy periods; Voicemails & missed call alerts sent to your email; Call re-routing to your home, office or multiple locations; Track your marketing, use a Number for each ad or web page; Empower your business with a FREE 0844 number;Coming Soon:>> Fax to Email Service;>> Full Call RecordingLost and unanswered calls cost companies thousands of pounds in lost revenue. Now you can organise your inbound telephony in one place. It's easy to use and simple to set up. Our powerful call organiser is the essential business tool for companies, sole traders, home workers, doctors' surgeries, charities and marketing departments. Empower your business with a FREE 0844 number connected to our powerful call handling system.

sts and service renatl starts at 15/month.

ed on over 15 years award-winning experience in both sales and customer service environments. Our call centre consultants do this by adopting a friendly and close working relationship with our customers, ensuring that both business and personal requirements are taken into account.

known computer products, Comcen undertakes the task of selecting the most suitable products and solutions to meet your business needs. We see our role as looking after your best interests, with quality products at great prices all backed up by quality service and support. We work hard to foster close relationships with leading manufacturers and vendors in order to maintain a high level of accreditation for the benefit of our customers.

arket" with leading-edge software and services. 3EX is a multi-channel, total solution system and includes order processing, marketing analysis and list management, financials, returns handling, stock control and warehouse management, procurement, management information system and report writer. Productivity modules include eCommerce suite, credit card processing, automatic addressing, continuity and club module, carrier integration, EPOS, Pocket 3EX (wireless warehouse management) and much more. 3EX can be delivered on a per user or "on-demand" licensing model, where your IT costs are directly pegged to turnover.

costs of inbound and outbound operations by 5% to 50% and agent training costs by up to 90%. It is available in both Client-Server and Web-based environments. Synthesys enables business people to design their own business applications while agents only have to handle one single clear front end. All other systems are being handled behind the scenes. Clients can customize and refine their front end processes themselves without any downtime. They can automate their follow-up processes to the degree they need. Technically, Synthesys is a multi-channel Customer Interaction Management Software Framework providing CRM & Workflow functionality, Campaign and Team Management, full CTI, a patented Predictive Dialler, Call Blending, Reporting and Import/Export Automation.

nghamshire, Oxfordshire and Hertfordshire We supply Avaya, Samsung, Panasonic and Nortel systems that improve efficiency, enhance company image, and reduce costs